Connected Technologies Managed Services Matrix		TotalTech™	MasterTech™	SupportTech™	MonitorTech™	Option
Monitoring	Our state-of-the-art, Network Operating Center lets us know about problems with your network environment before they affect you.	X	X	X	X	X
Management	Our brand new management system allows our technicians to take control of network devices and perform remote fixes that allows remediation in approximately 80% of incidents.	X	X
Reporting	Our automated systems will generate reports on items that threaten the performance, security, or integrity of your network environment.	X	X	X	X	X
Protection	We install and maintain anti-spy and virus software on all covered PC’s, ensuring immediate detection and prevention to keep you up to date and always protected from the ever-growing threat of intrusion.	X	X	X		X
Spam Filter	We filter all incoming email messages, virtually eliminating unwanted ones before they arrive keeping your mailbox uncluttered by unwelcome and malicious visitors.	X	X	X		X
Monthly Checkup	We will deliver and review with you a monthly update on the health of your network, including a history of incidents, results, up-time and proactive maintenance to give a detailed account of all activities.	X	X	X		X
Service Desk	Our service desk responds and acts on alerts, issues, and customer inquiries regarding the covered components of their service contract.	X	X			X
Help Desk	Our Help Desk services personnel respond to client inquiries and issues related to day-to-day IT functions. (Examples: “I can’t print” or “how do you setup Outlook?”)	X	X			X
Patch Management	Our systems check network devices for the latest patches that provide details to automatically deploy the updates.	X	X
Asset Reporting	Our automated tools daily scan your network to produce a list of your hardware and software, keeping track of what you have and notifying us if something changes. Great for Accounting.	X	X
Software Compliance	Software compliance is complicated and hard to track. Our scans will keep you up-to-date on what software is deployed on your network and help keep you legal.	X	X
Maintenance	Preventive maintenance is the best method we’ve found for decreasing downtime and keeping security tight. This is provided on a monthly or quarterly basis depending on the solution you purchase.	X	X			X
CIO Services	We can act as the CIO in your senior management team. We will provide feedback based on the data collected from your environment and provide  recommendations on how to plan for the future.	X				X
Off-Site Storage	We back up your critical data remotely and automatically, removing the potential for error, lost data, or security breaches, ensuring your peace of mind in protecting and restoring vital information.	X				X
Project Management	We manage a variety of projects from concept through delivery including network design, product procurement, upgrades, proprietary HW and SW implementation, WAN/ LAN and VPN integration.					X
Relocating	Our experts consult with you for the most efficient relocation of your computer and phone systems as well as voice and data networks to ensure a minimum of interruption.					X
Cable Install	Our experienced professional cable installers will install and provide a report to you showing the verification of all cables and their ability to transmit your important information at the speeds your business needs.					X
Phone Systems	Our experts can guide you through communications decisions  including line types and Voice over IP- We provide phone systems and peripherals.					X
Co-Location	We provide rack space and a secure connection between your server and locations from our secure, multiple power, redundant network facility.					X
Purchasing	Get the right part the first time by allowing us to work for you configuring and ordering servers, PC’s, software, routers, switches, printers, peripherals from  Dell, Microsoft, Cisco,  and more.					X
Network Design	Our Solutions Architect will design your network to meet your current needs and future growth, including cabling, connectivity and infrastructure.					X
Block Time	We provide reduced-rate blocks of hours delivered by our certified engineers to respond to incidents.					X