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Billing Policy and Procedures

Connected Technologies, LLC is a Managed IT Service Provider. Clients without a service agreement are billed in six-minute increments for all services rendered including consulting, installation, repair, troubleshooting, estimates, site surveys, research, ordering, documentation and travel. All supplies and parts are cost advanced to the client with no mark-up. Parts and Supplies costing over $500.00 shall be pre-paid by the client or ordered using the client’s credit card.  After meeting the cost benefit screen, we will explore every possibility for our client. Connected Technologies does not negotiate fees as it might compromise the integrity of the work product.

A retainer is required for most engagements. Bills are sent out once each month based on the number of hours spent and the staff positions of the individuals assigned to the particular engagement for that month. Since the firm does not negotiate its fees, a detail of the charges is not provided on the monthly bills sent to its clients. We understand the tremendous trust necessary to hire Connected Technologies on an open ended hourly billing arrangement, and Connected Technologies strives to provide cost effective services while respecting the client’s needs and confidence.

A finance charge of 1.5% per month will be charged on any unpaid balance more than 30 days past due. All delinquent clients will be required to post a retainer equal to their unpaid balances.

The hourly billing rates currently effective are as follows:

Eric M. Eley   $165.00
Ren Buckland   $165.00
John Carden   $165.00
Davis Hipps   $155.00
Michael Cowan   $115.00
Chuck Neely   $115.00
Bryan Guenther   $110.00
Ted Thurmond   $110.00
Keith Smith   $100.00
D'Vano Canto   $95.00
Ken Failyer   $95.00
Seth Fields   $85.00
Taylor Marshall   $50.00
Michelle Rayburn   $35.00

After hours, weekends and holidays are billed at 1.5 times the regular rate. These rates are reviewed and adjusted accordingly on an annual basis.